Refund policy

We want you and your pup to love your ToastyTails order.

Damaged, defective, wrong, or missing items: If your item arrives damaged or defective, we sent the wrong item or size, or your order never arrives, we'll send a free replacement or give you a full refund, your choice. Email hello@toastytails.com within 14 days of delivery with your order number and a photo. No need to send the item back.

Change of mind and sizing: Because our items ship from overseas, we can't accept returns or exchanges for change of mind or wrong size ordered. Please check the size chart on each product page. If your pup is between sizes, size up.

Cancellations: You can cancel for a full refund any time before your order ships. Email hello@toastytails.com.

Refunds go back to your original payment method within 5–10 business days.